Support

Last updated 26 August 2026

Product support — that is us

Anything about using Phone Profits: how it works, getting set up, a feature not behaving, your login, your access. Email support@phoneprofits.co and a person will answer.

Write from the email address you bought with — it lets us find your account immediately. Tell us what you were trying to do and what happened instead. A screenshot helps more than a description.

Billing support — that is Explodely

Anything about the payment itself: a charge you do not recognise, a receipt you need, a card problem, a refund you want processed. Explodely handled the transaction, so they can act on it fastest. Use the Billing link in the footer of any of our pages.

You can always email us instead and we will pass it on. It is one extra step, not a wrong turn.

Refunds

Sixty days, no questions asked. One email does it — the full terms are on our Refund Policy page.

Haven't received your access email?

It should arrive within about ten minutes of your purchase. If it has not: check your Promotions tab and your spam folder, then search your inbox for "Phone Profits".

Still nothing? Email us. Include the address you paid with and we will resend it manually.

When you will hear back

We answer support email as quickly as we can, usually within one business day. Weekends and public holidays run slower.

Please send one message and wait for a reply rather than sending several — duplicates land as separate tickets and slow everyone down.

Who you are writing to

Pulsar Enterprises Ltd, Connaught Rd, Central, Hong Kong. support@phoneprofits.co